Failed to load or download model

Symptoms

You may experience this issue if you see:

• RuntimeError when starting (running) a deployment — not during model training or model deployment to the Local Model Store.
• MalformedModelError when downloading a model from the remote Zoo.

Error message shown when the platform cannot load a model while starting a deployment.

Another symptom is a MalformedModelError visible in the Models page in the Builder or in the Hub:

MalformedModelError indicates a corrupted or incomplete model.

Inconsistent state of a model can be observed in the Models page in the Hub as well.

Error messages:

RuntimeError: Failed to deploy model: ('Cannot obtain path to model %s, <modelID>')

MalformedModelError: ('Cannot obtain path to model %s.', UUID('<modelID>'))

Terminology note

The error message uses "deploy" in the sense of loading a model into the running deployment, not in the sense of deploying a trained model to the Local Model Store. This error occurs when you click Start on a deployment and the platform tries to load the models referenced by your flows.

Causes

This issue can occur when the model import process was interrupted. For example, refreshing the browser during the import might create an inconsistent state where the model data is incomplete or corrupted.

Solutions

Contact Konica Minolta representative

This error indicates an inconsistent model state that cannot be resolved through the FORXAI Video Vision (FVV) user interface.

Contact your Konica Minolta representative and provide:

• The name of the affected model.
• The name of the deployment where the error occurred.
• A screenshot of the error message.
• Identifier of the affected server.